Frequently Asked Questions

Can I make changes to my order before it ships?

Unfortunately, we can't make changes or cancel an order after it's been submitteed.

My order never arrived, what do I do?

Oh no! We’re sorry to hear that. Our shipping carriers work independently from The Vinyl Rose, but here are a few solutions we can offer:

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

We must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, we will not be able to assist with a replacement or refund.

Do you accept custom orders and requests?

Yes! We love custom orders! We are also happy to add gift wrapping if you are shipping to someone as a gift! Please reach out prior to placing order.

What's the fastest you can ship?

We're proud of our super speedy shipping! Even during the busy holiday season, we shipping orders within 1-2 days. 

If you have a gifting emergency on your hands and place your order before noon, then reply to your order confirmation right away to let us know you're in A BIG RUSH, we can sometimes even ship same day. Drop us an email with questions at We'll get back to you right away with what we can do for you.

Do you offer local delivery or pick up?

Yes! Select that option on check out!

You still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.